Accessibility at Athlos Health

Our commitment

Athlos Wellness, LLC, doing business as Athlos Health, complies with the Americans with Disabilities Act, the Unruh Civil Rights Act and the California Disabled Persons Act. We do not discriminate on the basis of disability, and we take the steps required of us so that patients and visitors with disabilities have full and equal enjoyment of our clinic and our services.

Longevity medicine is a long relationship rather than a single visit — bloodwork, review, adjustment, re-test. A practice that is awkward to get into is a practice you stop coming back to, and the treatment stops working at that point. So this matters to us as clinicians, not only as a legal obligation.

Getting into the clinic

Athlos Health is at 3878 Carson Street, Suite 220, Torrance, CA 90503. We open November 1, 2026.

• There are six designated accessible parking spaces directly adjacent to the building entrance.
• The route from those spaces to the entrance is step-free.
• There are no steps anywhere on the way to us. Suite 220 is reached by a wheelchair-accessible elevator.
• The restrooms serving the floor are shared with the building and are ADA compliant.
• Our own suite is on a single level, with room to turn and to move between the waiting area, the consultation room and the treatment rooms.

If you are not sure whether the route or the layout will work for you, call before you come and we will tell you exactly what to expect rather than let you find out at the door. If it will not work, we will arrange something that does.

In the consultation and treatment rooms

• The examination table can be used from a wheelchair.
• A scale that can be used from a wheelchair will be in place before we open on 1 November 2026. We do not have one yet, and we would rather say so than let you find out. Until it arrives — and afterwards, if a standing scale is difficult for any reason — tell us when you book and we will arrange another way to get an accurate weight. Body composition and weight are part of how we measure whether treatment is working, so this is not something we are willing to skip for some patients and not others.
• You are welcome to bring someone with you — a family member, a carer, a support person — to any appointment, including the parts where we go through your results.
• If standing, undressing, lying flat, holding a position or sitting for a long review is difficult, say so when you book. Almost everything we do can be done differently, and it is far easier to plan around before the appointment than during it.
• Blood draws can be done seated, reclined or in a wheelchair.

Interpreters, large print and other formats

We provide auxiliary aids and services where they are needed for us to communicate effectively with you, at no cost to you. That includes a qualified American Sign Language interpreter, materials in large print, and your results and plan in an electronic format that works with a screen reader.

Please ask when you book rather than on the day, if you can — an interpreter usually needs a few days' notice, and the point is that one is actually there. We will not ask a family member to interpret for you.

If English is not the language you would rather discuss your health in, tell us which one is and we will arrange interpretation for that too.

Asking for an accommodation

If you need a change to how we do something in order to use the clinic — a different way to check in, a longer appointment, a quieter time of day, results read to you over the phone, a form filled in with you rather than by you — tell any member of staff, or use the contact details at the end of this page.

You do not need to tell us your diagnosis, and you do not need to provide documentation. There is no charge for an accommodation, and asking for one does not change your care in any other way.

We aim to answer accommodation requests within two business days.

Service animals

Service animals are welcome throughout the clinic, including the consultation and treatment rooms.

Under the Americans with Disabilities Act, a service animal is a dog individually trained to do work or perform tasks for a person with a disability. Separate federal rules cover trained miniature horses. California law additionally protects guide dogs, signal dogs and service dogs, and people who are training such a dog.

Where it is not obvious what service an animal provides, our staff may ask only two questions: whether the animal is required because of a disability, and what work or task it has been trained to perform. We will not ask about your disability, ask to see documentation, or ask the animal to demonstrate its task.

Please keep your animal harnessed, leashed or tethered, unless a lead would interfere with its work or your disability prevents you from using one — in which case please keep it under control by other means. Your animal must be housebroken.

There is no charge for a service animal. Animals whose only function is to provide comfort or emotional support are not service animals under the Americans with Disabilities Act.

There is one limit, and it is a clinical one rather than a policy one: a treatment room in use for a sterile procedure has to stay sterile. If that ever applies to your appointment we will tell you in advance and arrange for your animal to stay with someone, or reschedule the procedure into a room where it is not an issue.

This website

athloshealth.com conforms to the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA. We do not use an automated accessibility overlay or a widget; the site itself is built to the standard.

The basis for that. The site was audited against WCAG 2.1 Level AA on August 27, 2026. Every page was tested with the axe-core engine at desktop and mobile widths; colour contrast was additionally measured off the rendered pixels wherever text sits on a gradient, which is the case automated tools report as unknown rather than as passing. Reflow at 320 pixels, the WCAG text-spacing overrides, heading structure, and a complete keyboard pass through the Longevity Assessment were all checked by hand. Testing used Chromium 141 on Linux.

How it stays true. Two automated checks run every time the site is built, and a failure stops the site from deploying: one verifies every colour pairing in the palette against the AA thresholds, the other verifies heading order, alternative text, accessible names on every control, and that every ARIA reference resolves. Accessibility regressions on this site are a build failure rather than something discovered later.

Specifically. The whole site can be operated by keyboard, with a visible focus outline on every control and a skip-to-content link on every page. Every image carries alternative text. The Longevity Assessment announces each new question, moves the cursor to it, marks the field that needs attention when something is wrong, and can be completed end to end without a mouse. Form errors are announced to screen readers rather than only shown.

What we cannot promise. Some Level AA criteria are judgement rather than measurement — whether a heading truly describes its section, whether an image description conveys what a sighted reader gets. We test them and we believe we meet them, and we would still rather hear from you than assume.

If you hit a barrier on this website, tell us. We will fix it, and in the meantime we will get you the same information another way — including taking you through the Longevity Assessment over the phone and sending you the same results.

Content from other companies

Parts of this website rely on services run by other companies, including the form that sends us your assessment and, if you consent to it, analytics. We do not control how accessible their code is and cannot make representations about it. If any of it gets in your way, tell us and we will take your information a different way — by phone, by email, or in person.

Telling us about a barrier

Whether it is the building, an appointment, a document or this website:

Phone: (310) 933-6863
Email: info@athloshealth.com
In person: any member of staff at 3878 Carson Street, Suite 220, Torrance, CA 90503

Please tell us where the problem is, what happened, and how you would like us to reach you. We aim to acknowledge within two business days and to tell you what we are doing about it. If our answer does not resolve things, ask for it to be escalated to the practice's owner.

Reviewing this statement

We review this statement at least once a year, and whenever the clinic moves, the building changes, or we make a substantial change to this website. The date at the top is the last review.